TrustRadius
BigCommerce Has Taken The Worry Out Of Maintaining My Website
https://www.trustradius.com/ecommerceBigCommerceUnspecified8.6446101
Vivian Vassar profile photo
Updated October 01, 2019

BigCommerce Has Taken The Worry Out Of Maintaining My Website

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

We use BigCommerce to manage our online store at HeyViv.com. We use their templates to design and maintain our online store.
  • The product listings are easy to create.
  • The template is easy to use and customize.
  • Customer service for users is excellent. The support team is in the US, well trained, and always informative.
  • I don't have any problems with BigCommerce, I just wish the price was lower.
  • SEO features have helped attract visitors, although I need more help on that.
  • Dependability means I don't have to worry about the site working.
  • Easy updates make it easy to add new products.
I don't use BigCommerce to manage my other online marketplaces like Amazon and eBay because I was already set up on them before I started using BigCommerce. It would be good to be able to use BC to manage and list on those marketplaces. For my stand-alone website, BigCommerce is excellent.
I am not using the open APIS and available integrations that I know of.
BigCommerce was easier to set up with templates that could be customized. BigCommerce helped with onboarding. Customer support is excellent, in the US, and very well trained. The cost was comparable for the service I received.
When I have a question, help is a quick phone call away, with very little to no wait time. I get my answer right away. The BigCommerce support team have talked me through setting my site up correctly, fixing problems, and training me on anything I don't understand.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
Not Rated
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
Abandoned cart recovery
9
Checkout user experience
9
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
9
SEO
7
Multi-site management
Not Rated
Order processing
10
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
10