BigCommerce Is Currently The Best & Continues To Improve Faster Than The Others
Updated November 11, 2019

BigCommerce Is Currently The Best & Continues To Improve Faster Than The Others

Stephen Steinberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

We use BigCommerce to power our eCommerce website. It makes it easy to run an eCommerce website that would otherwise take many man-hours to accomplish if we tried to do it all custom and in-house (PCI compliance, uptime, etc). We also utilize it for our website's blog and all things consumer-facing.
  • Uptime.
  • Customizability.
  • Ease of use.
  • There are not many free stock themes, and the ones that are available still take some custom coding know-how to make it look great.
  • It's difficult to control key parts of the website without custom code, mainly the navigation menus (although they say this will be fixed in 2020).
  • Some pricing features are limited unless you're on their high-cost enterprise plan. However, most of their stock pricing feature are still lightyears ahead of Shopify's out-of-the-box capabilities.
  • It streamlines eCommerce website management operations.
  • We've seen increased web presence thanks to fast page load times leading to better SEO.
  • Their analytics makes it easy to figure out what's working and what's not.
The BigCommerce platform is extremely flexible, agile, and customizable. You can use themes out of the box, lightly modify themes, or heavily customize your own entire front-end experience-- whatever works within your timeline and budget, and can easily scale as you go. We also trust their server uptime to handle both sharp upticks as well as sustained increases in traffic.
We don't personally use the APIs too much, but the vast app marketplace makes it easy to add-on features and capabilities with the click of a button. We've noticed that as BigCommerce increases their API availability and options, the app marketplace has gotten better, more functional, and more diverse, which is always good from our perspective. There's clearly a large community of developers utilizing these APIs and making our lives easier.
BigCommerce offers so much more features and capabilities out-of-the-box than all the other options combined. Sure the other options have a large marketplace of apps and add-ons, but things tends to break when a platform relies on their 3rd party apps to provide basic functionality. We much prefer BigCommerce's business model of building features directly into their own platform and continually improving and innovating.
If they can handle a little bit of HTML and CSS, they should use BigCommerce. If they cannot code at all, they should make sure they are happy with some of the free themes first or be ready to hire someone to design their site for them before committing to BigCommerce.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
8
Branding
9
Mobile storefront
9
Product variations
6
Website integration
9
Visual customization
6
CMS
7
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
8
SEO
9
Multi-site management
10
Order processing
10
Inventory management
7
Shipping
8
Custom functionality
10