Inexperienced Online Seller Learns BigCommerce
Matthew Walker | TrustRadius Reviewer
October 31, 2019

Inexperienced Online Seller Learns BigCommerce

Score 9 out of 10
Vetted Review
Reseller
Review Source

Software Version

Plus

Overall Satisfaction with BigCommerce

I use BigCommerce to run my daily selling operations across three channels and is the main platform for my business. The integrations and support have proven to be a great resource in growing and maintaining my business. It has helped me get over the intimidating prospect of building and maintaining a website.
  • Their customer support is excellent. They always have an answer to any technical issues I experience.
  • Integrating sales channels like eBay and Amazon was easy and you can manage them right from your BigCommerce dashboard.
  • They offer a variety of website templates that can meet most eCommerce website needs.
  • The admin dashboard is pretty advanced for someone who has never had experience operating an eCommerce platform.
  • Certain templates don't work with payment gateways.
  • Monthly prices seem a little high for limited features.
  • It has helped me streamline orders from my various channels and bring them together in one place.
  • Finding marketing tools that integrate with BigCommerece is easy and has helped me find website visitors other platforms have not.
  • The average order value has increased since using this platform.
Scaling is easy and BigCommerce will work with you and provide incentives to grow your business with them. Discounts on merchant fees and increased customer retention and conversion tools have helped me scale my business quite a bit. There are some drawbacks like not being able to customize website templates as easily however, even that is a breeze compared to other platforms.
Setting up my business was easy and getting my website up and running took only a few days thanks to available integrations such as sales tax, subscription services, and fraud prevention software. I was able to find the exact integrations my business needed quickly and easily. Setup was challenging at first but I was able to learn quickly and get my site up and running quickly.
Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees.
When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
For the well-seasoned online seller, BigCommerce offers the tools and apps necessary to be successful. Payment gateway integration is easy and BigCommerce doesn't charge additional fees like other platforms. They have a number of free apps that can take care of sales tax for you as well as discounted merchant rates. For the experienced seller looking to for a platform that doesn't nickel and dime everything you do, it's the perfect platform. For the inexperienced "hobby" seller, it will be a bit of a challenge learning the ins and outs of BigCommerce.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
8
Bulk product upload
5
Branding
10
Mobile storefront
10
Product variations
8
Website integration
9
Visual customization
7
CMS
8
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
8
SEO
8
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10