Why we use BC
November 22, 2019

Why we use BC

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

BigCommerce is what we use for our sole e-commerce platform.

Pros

  • Easy updates.
  • Intuitive product population and order management.
  • Ability to customize front end.

Cons

  • Gift cards are not user-friendly with any of the 3 POS solutions we've used, so it's hard for customers who buy online gift cards to use in the store, they are however easy to use on the BigCommerce site.
  • Creating product options and option sets outside of a specific product takes more time than it should. It would be nice to be able to create that all within a product page vs. having to leave the product page and go into the option sections, then back into the product page.
  • Ease of shopping cart has increased online conversion.
  • Our cost of development and upkeep is down significantly.
  • Increased number of orders.
Our e-commerce business has grown since switching to this platform, and as it's grown we haven't had to invest much more into the platform. If our sales doubled next month, our current service would still be the same.
We use a shipping software that has a built-in integration with BigCommerce. It makes it seamless to keep customers in the loop on their order status and tracking info. We also recently have hired a company to use the open API and interface our POS with BigCommerce. We now have real-time inventory and order processing, and are able to push products from our POS into BigCommerce.
BigCommerce had the most robust offerings for the price. It also came very highly recommended by the developer we hired to help us.
For a small business, we've invested in 3 different websites in the past 7 years. The first 2 were custom builds, and this last iteration was a custom design within BigCommerce. It's very cost effective and easy to keep up with technology with the BigCommerce platform and offerings.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
8
Bulk product upload
Not Rated
Branding
8
Mobile storefront
10
Product variations
5
Website integration
10
Visual customization
8
CMS
8
Abandoned cart recovery
5
Checkout user experience
7
eCommerce security
10
Promotions & discounts
Not Rated
Personalized recommendations
Not Rated
SEO
7
Multi-site management
Not Rated
Order processing
10
Inventory management
7
Shipping
10
Custom functionality
8

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