Overall Satisfaction with BigCommerce
[It's used to] Sell products on line with our own rules, offers and service.
- Payment options
- Display options for product content
- Functions well with other platforms
- Great customer service
- International languages, currency communication, needs other apps
- Doesn’t have a way of supporting charities easily
- Almost too customizable where you need to know code to make simple changes
- Our goal is to increase market share
- Helps to not have marketplace fees
- Helps reinforce branding
$10 to $50 million
It’s scaled well so far, I’m concerned as we grow, inventory management will have increased needs beyond what BC offers.
We have a cart recover offer, SignifyD, backup, texting, mail chimp, all available and ver much appreciate that they are available. I don’t think we could use the BigCommerce product without them.
- Volusion, Shopify and Shopify Plus
Volusion didn’t have some product presentation features we wanted, Shopify felt small for designs, Shopify Plus was closest but inventory handled differently. In the end it was about recommendations from other 3rd party users that helped make the decision.
Well suited for selling alike minded products. Less appropriate for “Etsy” boutique selling.
BigCommerce Feature Ratings
20 - E-commerce sales and customer service.
5 - E-Commerce Manager, E-Commerce Lister, Marketing Manager, Customer Service personnel, Accounting/Finance, Purchasing personnel, Returns personnel, warehousing receiving and pick/pack/ship team, outside shipping teams.
- If you are selling on Amazon, you should be selling yourself because Amazon takes between 15-25% of the sale in fees.
- Reinforces brand loyalty.
- becomes a communication tool as well
- used as expected
- would like to offer for customers to donate to causes the company supports
- work in more brand loyalty by building marketing around the shopping experience
- offer more options
We are pretty invested in Big Commerce because it works! We connect it with Channel Advisor and ShipStation and we get great results.