Honest opinion working as an eCommerce agency.
Huntz Colburn | TrustRadius Reviewer
December 11, 2019

Honest opinion working as an eCommerce agency.

Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with BigCommerce

We use it as platform of choice for our clients.
  • Product feeds and marketing
  • Managing large catalogs for import export
  • Managing complex designs easily without developers
  • Nuances with product uploads and options sets
  • Reducing high maintenance costs from ongoing developer requirements.
  • Has allowed us to scale clients rapidly while providing the infrastructure required.
Allows infinite possibilities for scaling with minimal downtime or developer requirements after all setup and integrations are complete.
We personally don't consistently develop and work with the open API but have had to build features to interact with logistics software and that process has primarily been positive. There have been some minimal limitations when processing orders with more than 250 line items in a wholesale capacity.
WooCommmerce and Magento are great, provided you have a consistent developer team that can constantly manage it and clients have the budget for that. But most times, the amount of money spent on developer managed sites is better spent on growing the company instead of custom management and development. Its easier to train people on how to manage.

Shopify is great for starter sites, but our hangup with Shopify is the company itself is known for kicking entire platforms and integrations off its platform or whole industries with minimal notice (like Mailchimp, Paypal by Braintree and outdoor-related/firearms industries).

Shopify also forces you to pay an additional 1% processing on top of your credit card processor which seems small but not when you're doing $1m+ in revenue. It adds up quickly.
Great for medium businesses that are starting to breakout and need a robust platform to scale marketing and revenue without large development costs.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
8
Branding
6
Mobile storefront
10
Product variations
7
Website integration
10
Visual customization
8
CMS
6
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
7
Promotions & discounts
10
Personalized recommendations
6
SEO
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
7
Custom functionality
10