Big developer playground. Big ROI. Big CMS. Big customer support. BigCommerce.
October 29, 2020

Big developer playground. Big ROI. Big CMS. Big customer support. BigCommerce.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

It is being used for our shop and the headless, WordPress plugin is used for product pages on our corporate website. It is used across the whole organization. It helped streamline the company by having all our products in one location, but attaching them to either our shop, our product pages, or both.

Pros

  • Fast and reactive customer support
  • Developer customization is top-notch
  • Headless WordPress plugin to create a shop on WP or use it for product pages
  • Rich CMS that is very user friendly.
  • Amazing documentation on procedures...from adding products to webhooks and APIs.

Cons

  • The new page builder still needs some work.
  • Streamlined shop and product catalog
  • Improved abandoned cart recovery (8.01% leading to $368,455.83)
  • Attracts more visitors with the use of Google Ads
$1 to $10 million
The ability to have a separate shop and also a product catalog with the WordPress plugin. All products are in one location and can be turned on or off in the shop, the catalog, or both. It also has a great social media integration to sell products via Facebook, IG, etc. that helps conversions.
We're using the storefront API to customize cart functionality. We will be implementing GraphQL API, Webhooks, and Rest API to build a front-end application in the near future. Having the open API allows us to create our own apps to work seamlessly with the BigCommerce platform.
The ability to have a product catalog and shop pulling from the same place isn't available with Woo and Shopify. We can have everything in one place. The CMS is far superior to other e-comm platforms. Developers will be happy with the capability to create anything they need or want, with all the documentation to guide them. BigCommerce's customer support can't be beaten.
It is well suited for companies that want a top-notch shopping experience for their customers. It is great for anyone who wants a separate shop from the corporate website or wants to incorporate a more robust shopping experience in WordPress instead of using WooCommerce. I wouldn't recommend it to small businesses with a small product listing or limited sales since the cost would cut into profit margins.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
10.0
Abandoned cart recovery
10
Checkout user experience
10
8.0
eCommerce security
8
10.0
Promotions & discounts
10
Personalized recommendations
10
SEO
10
10.0
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

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