Item: BigCommerce
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We're using BigCommerce for our brands after migrating from Magento 2. We evaluated several SaaS ecommerce platforms and landed on BigCommerce (Enterprise plan) as the one that would give us the most features and flexibility, yet still having the lowest total cost of ownership (at least in our case).

Pros and Cons

Features (less reliance on 3rd party plugins)
Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
Price (almost half the price of Shopify Plus in our case)
Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
Apps/Plugins (they have most all the popular ones)

Theme customizations should be easier to migrate when updating a theme (currently have to manually note all of your changes to code files and copy/paste them over if you ever decide to update a theme)
They're continually releasing new features or enhancements, but they could better prioritize their product roadmap based on the top voted customer ideas
I wish they had a customer accessible site/area where you could see a list of any known platform issues and workarounds
A few plugins/apps that we would have liked to try don't currently support BigCommerce (e.g. CartHook, PageFly)
The included page builder tool is still pretty basic, but you can get Shogun Page Builder if you need something more

Return on Investment

Reduced total cost of ownership
Quicker page load times
Easier to maintain and rollout new features/integrations (at least compared to Magento)

Approximate Annual eCommerce Revenue

$1 to $10 million

Scalability

The platform is flexible and allows sites to be on different plans. For example, we have 2 sites on their Enterprise plan, but kept 1 other site at a lower plan since it was more cost effective. If that one continues to grow, we'll eventually have to move that to the Enterprise level (when exceed $400k/year), but that is a simple change when that time comes and won't require us to redo anything.

BigCommerce Customization

All the pre-built integrations that we've used have worked well and have allowed us to customize the online experience for our audience. We did have to utilize their API to create a custom integration to hook into our ERP system.

Alternatives Considered

Shopify, Shopify Plus, Magento Open Source, Magento Commerce and part of Adobe Commerce Cloud

Likelihood to Recommend

We're still relatively new to BigCommerce, but so far it has met or exceeded our expectations. I'd recommend anyone considering it to create a free trial and compare it against your other considerations. While BigCommerce is right for us, you may find Shopify a bit easier if you're less technically inclined and just need to get something up and running since they have a greater selection of themes and plugins. That said, I'd caution against using too many plugins as that may impact your site load time. Also, it should be noted that BigCommerce has recently prioritized WCAG/ADA accessibility standards in all their available themes. Their default Cornerstone theme should soon be certified compliant, with the rest of the free and paid themes to follow.

Why I Prefer BigCommerce Over Shopify & Magento

Software Version

Overall Satisfaction with BigCommerce