Item: BigCommerce
Rating: 7
Author: Heather Borders

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

We utilize it for orders that are placed through our website. We also us MiniBC App for our order subscription program. The main areas I have issues with is MiniBC, limitations when creating sales or campaigns, and the subscription frequency.

Pros and Cons

Pros

Eye4Fraud App works very well when identifying fraudulent orders
Status of orders
Order, reviews, or other notifications
Details of the order
Reports

Cons

MiniBC (Subscription App)
Sales/Campaigns
Website restrictions
Discounts/Promo Codes

Return on Investment

Eye4Fraud helped decrease lost inventory and cost by preventing fraudulent orders from occuring
Ease of access and visibility
increase AOV

Approximate Annual eCommerce Revenue

$1 to $10 million

Scalability

We currently do not have it deployed across multiple departments or sites. We currently only have one website and have not tried several sites or department. Hopefully as we move forward with a third party advertising company we will be able to test this the flexibility and scalability more as they build out our website.

BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied to the order and the buyer is notified. We also have request for samples and these orders also go through API into CRM Dynamics. This has helped eliminate manual processes and errors as well as ease and consistency for our orders.

Alternatives Considered

Shopify

We have stuck with Big Commerce due to the amount of work and build outs we have created with the system. The issues we have come across do not raise too many red flags that we would need to switch programs at this time. If we do it is due to the promotion/ sales restrictions, subscription app, etc.

Key Insights

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigCommerce go as expected?

I wasn't involved with the implementation phase

Would you buy BigCommerce again?

Yes

Other Software Used

QuickBooks Online, Microsoft Dynamics 365, Authorize.Net

Likelihood to Recommend

It is well suited for utilizing for the processing orders from a website. We also enjoy the product reviews that consumers can place for items they have purchased. We are able to create sales and promotions that discounts can automatically be applied to ones cart. The reporting is easy to navigate and pull.

BigCommerce Feature Ratings

Comments

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BigCommerce has been a great eCommerce platform for our business.

Software Version