Easy, intuitive, beginner-friendly, affordable. Go-to CRM for startups
August 05, 2024

Easy, intuitive, beginner-friendly, affordable. Go-to CRM for startups

Sakshi Singh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Express

Overall Satisfaction with Bigin by Zoho CRM

I use Bigin for streamlining sales and simplifying customer service in my organizer. It has a very intuitive UI, which is quite beginner-friendly. For anyone who is new to CRM or starting small, Bigin offers a feature-rich platform which is made keeping in mind the needs of startups. And of course, the pricing is a cherry on the cake, quite affordable for small and medium scale businesses.

Pros

  • Easy to use interface
  • Easy to set up
  • Rich in features
  • Affordable

Cons

  • Could have some more applications in its marketplace
  • Adding Leads module would be great
  • Option to find any record in contacts or company module using simply Ctrl F (like spreadsheets)
  • Boosted sales by 80% in a month
  • Customer retention shot up by 126%
  • Easy indentification of bottlenecks
For a small yet growing organization, Bigin ticked all the feature boxes I'm looking for in a CRM
Simple to use, beginner-friendly, affordable

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Best suited for startups or any organization starting with their CRM journey.
For large data model organizations, Bigin might not be a suitable choice, Zoho CRM is the one to go for in that case.

Bigin by Zoho CRM Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Interaction tracking
Not Rated
Customer Service & Support ()
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Reporting
Not Rated
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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