Overall Satisfaction with Blackbaud eTapestry
Fundraising Constituent Relationship Management
- customizable
- queries
- reporting
- communications
- forms
- standard report
- eased process of building prospects
- time savings
- increased ability to steward donors
Blackbaud eTapestry is the most customizable out of the other databases I have worked with, however, a solution like Bloomerang is easier for inexperienced database users.
Do you think Blackbaud eTapestry delivers good value for the price?
Yes
Are you happy with Blackbaud eTapestry's feature set?
Yes
Did Blackbaud eTapestry live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud eTapestry go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud eTapestry again?
Yes
Blackbaud eTapestry Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Product updates are quite regular.
Using Blackbaud eTapestry
Pros | Cons |
---|---|
Well integrated Feel confident using | Unnecessarily complex Difficult to use Slow to learn Lots to learn |
- standard reporting
- dashboards
- constituent search
- complex queries
- communications
- user define field set up
Yes - Works well for on the go info gathering. Not good for data entry.