A robust database for midsize fundraising shops
October 02, 2022

A robust database for midsize fundraising shops

Sheryl Woodruff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

Fundraising Constituent Relationship Management
  • customizable
  • queries
  • reporting
  • communications
  • forms
  • standard report
  • eased process of building prospects
  • time savings
  • increased ability to steward donors
Users without database experience have difficulties with this system.
Blackbaud eTapestry is the most customizable out of the other databases I have worked with, however, a solution like Bloomerang is easier for inexperienced database users.

Do you think Blackbaud eTapestry delivers good value for the price?


Are you happy with Blackbaud eTapestry's feature set?


Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?


Blackbaud eTapestry is a robust database with significant ability to customize. Those are pluses, but also makes it difficult for those whose employees are not database proficient.

Blackbaud eTapestry Support

I find the support function robust and always helpful. I also appreciate they listen when the product doesn't have a feature or way of doing something that is desired. When I was first using the system a number of support personnel basically put my needed queries together for me, so I could get my work done quickly. It was much appreciated.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Product updates are quite regular.

Using Blackbaud eTapestry

Well integrated
Feel confident using
Unnecessarily complex
Difficult to use
Slow to learn
Lots to learn
  • standard reporting
  • dashboards
  • constituent search
  • complex queries
  • communications
  • user define field set up
Yes - Works well for on the go info gathering. Not good for data entry.