Bomgar....It should be on your Bucket List!!!
Scott Pepi | TrustRadius Reviewer
Updated December 16, 2015

Bomgar....It should be on your Bucket List!!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

We are using Bomgar in the IT department to support 200 internal as well as 200 external sales people. We are able to support the end user computers, and we support the sales computers and their Samsung Smart phones.
  • The ease of use for the Rep console
  • The ease of explaining to a non computer savvy person how to connect
  • Remote control of all devices we support - Samsung Phones, Windows Platform, and MAC computers. We do not support iPads, as we are unable to remote control them if needed.
  • We are using PAM for our vendors now
  • I would like to see file transfer between sessions, rather than copying to my local machine and then to the remote host.
  • Better customer service is no doubt in my mind
  • Efficiency to all my reps
  • Access to all my servers from one spot, where ever I am
I have used PC Anywhere, which is the worst solution in my mind. I would rather use VNC if Bomgar wasnt available to me. I have used Join.me, and GoToMeeting, but my preference is BOMGAR
It is great for assisting non savvy computer users. It's easy to use.

BeyondTrust Remote Support (Legacy) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
1
Secure remote access with Smart Card authentication
1
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
1
Centralized management dashboard
10
Session record
2
Annotations
3
Monitoring and Alerts
3
Multi-platform remote control
5

Using Bomgar Remote Support Software

9 - Helpdesk and Server support is what we use Bomgar for. It has proven itself time after time that this was the right choice for remote support
4 - We have level 1-3 tier support. Bomgar is so easy to use, we have some non IT people using it to connect to their work desktops remotely sometimes
  • Remote Samsung phone support
  • Remote Server Support
  • Remote Desktop support
  • I have upgraded desktops to Windows 10 via Bomgar
  • I also have been using Bomgar rep console to manage my PAM evaluations
  • PAM is in the future of our company so our vendors can access specific systems without using up a rep license
It's easy....I can't stress enough how easy it is to use. I used it at a previous employer, and had to have it here, where to this day, my boss tells me it was the best money spent.

Evaluating Bomgar Remote Support Software and Competitors

No - The day I started, I got my manager on board with Bomgar. We have used it for over 6 years
  • Product Features
  • Product Usability
  • Prior Experience with the Product
I had prior exposure to Bomgar from another company, and thought it was the best choice for us
I dont think I would change anything. Using Bomgar has been great. We are in the evaluation mode for PAM

Bomgar Remote Support Software Support

Bomgar engineers know their stuff. They are always there to help when I need help
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - It has never been an need and I dont think they offer it. I think all of Bomgars customers are getting premium support
Lat month, I updated to the latest version. Once updated, I tried logging in, and I couldnt. I opened a ticket, and within an hours time, the developers were able to pin point a bug and get me up and running.

Using Bomgar Remote Support Software

If I need to fix something and I dont have my pc, I can use my tablet in a pinch to get what I need to get done
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Finding my jump clients
  • Connecting to remote servers
  • accessing from anywhere
  • I think its all easy to use
  • I dont have any issues
Yes, but I don't use it - It works great, but if the mobile device is small, it could be hard to see

Bomgar Remote Support Software Reliability

Bomgar has never let us down. I am always an early adopter of new versions
Bomgar is the best tool out there to support my users and servers and now vendor access with PAM.
Super fast. Jump client, Jump Point for RDP access. Its great