Highly recommend.
December 17, 2024

Highly recommend.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

I use Braze for email marketing. This is our ESP system for just emailing right now, and we don’t do SMS yet, but that is in the books for the future. We use our API call to transfer users into our database, who are then entered into our canvases and campaigns based on our filter criteria.

Pros

  • Flexibility into building canvases.
  • Ease of campaign building.
  • Analytics

Cons

  • Calls with support agents if needed.
  • Descriptions next to each feature.
  • Higher conversion rates.
  • Really easy for everyone on team to use.
I think it’s very easy to use, and there are pages explaining everything in detail. However, I think there should be more description within the platform itself to expand my tool usage.
We use Braze for email marketing, and so far, so good. We had deliverability issues and had to get an outside vendor to help because we don’t believe the Braze Deliverability team did a great job on this. So this is an improvement.
Cordial was not an intuitive platform like Braze is. We love Braze’s drag-and-drop feature when building emails, and it’s very quick and easy to use. I’ve had very little problems with this feature.

Do you think Braze delivers good value for the price?

Yes

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

Yes

Did implementation of Braze go as expected?

Yes

Would you buy Braze again?

Yes

Great for email. I only use it for email, so I don’t know a scenario where it is not well suited.

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