Broadvoice is only voice you need
November 18, 2021

Broadvoice is only voice you need

Kevin J. Campisano, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice is our communication solution for the entire organization. It allows admin to field calls and direct the calls to the appropriate person, whether the they are in the office, on-site, remote or in transit. It allows the sales and service team member to be out in front of customers and still be connected to the office and receive calls directly.
  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
  • The billing department is a little hard to reach.
  • There has been a couple issues with service interruptions.
  • The upgrades to the b-hive app have not been seamless.
  • b-hive app.
  • VOIP to allow for multiple locations being seamlessly connected.
  • Salesforce integration.
  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
We used an independent consultant when we moved to our current location 3 1/2 years ago and Broadvoice was the best choice for our needs at that time and has been able to grow with us along the way. We currently renewed our contract for three years.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice works well with our company's mobile workforce. The ease of call transfer/forwarding gives our employees piece of mind that when an important customer issue arises, they can be reached to help resolve the issue. We pride ourselves on quick response times and great customer service and Broadvoice is a partner that helps us achieve this goal without sacrificing workforce mobility.