Broadvoice B-Hive is the Best!
November 23, 2021

Broadvoice B-Hive is the Best!

Lori Higgs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system within our company. By implementing Broadvoice, we were able to reduce our phone bill. The B-hive system allows us to manage our calls more efficiently. We are able to respond quicker to our customers if an employee is away and direct calls to the appropriate employee. On a management level, we were able to see the number of phone calls missed and response time.
  • Excellent customer service if issues arise.
  • User-friendly system.
  • Easy set up and change-over from prior system.
  • None at this time.
  • Call forwarding.
  • Turning voicemails into emails.
  • Approximately 3-5% ROI.
  • Not only in dollar savings has Broadvoice helped but also with continuous communication with our customers.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.

Using Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Set up of Voicemail
  • Forwarding calls when away from desk - all the options are great to choose from
  • Set up of Directory
  • Setting up / changing of other users