Broadvoice B-Hive is the Best!
November 23, 2021
Broadvoice B-Hive is the Best!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice for our phone system within our company. By implementing Broadvoice, we were able to reduce our phone bill. The B-hive system allows us to manage our calls more efficiently. We are able to respond quicker to our customers if an employee is away and direct calls to the appropriate employee. On a management level, we were able to see the number of phone calls missed and response time.
Pros
- Excellent customer service if issues arise.
- User-friendly system.
- Easy set up and change-over from prior system.
Cons
- None at this time.
- Call forwarding.
- Turning voicemails into emails.
- Approximately 3-5% ROI.
- Not only in dollar savings has Broadvoice helped but also with continuous communication with our customers.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Set up of Voicemail
- Forwarding calls when away from desk - all the options are great to choose from
- Set up of Directory
- Setting up / changing of other users
- Faxing
Yes, but I don't use it
Comments
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