Great Service, No Complaints
April 05, 2022

Great Service, No Complaints

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We utilize Broadvoice for our company wide phone service. I have the b-hive App on my cell phone and use it daily in that capacity to take calls and transfer calls throughout our company directory.
  • Customer Support if there is an issue
  • Customer Support to explain features
  • Platform is user friendly
  • Annual Training
  • Annual Update for new features
  • Follow up customer service
  • b-hive App
  • Call Forwarding Settings
  • Smoothness of Communication
I have not used any other Broadvoice products.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

HubSpot Academy, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
When setting up our phones for the entire office I was able to get on the phone with a CSR who was friendly and efficiently trained me on how to set up all settings for the Broadvoice system.