Good, reliable service with a good, reliable phone app
April 05, 2022

Good, reliable service with a good, reliable phone app

Thomas Jennings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I use Broadvoice as my primary telephone service. I like how their phone app allows me to use my business line to receive and make calls from outside the office and after hours. This app works well, much better than the app I used with a previous service. I also like the ability to use Communicator, their desktop softphone access.
  • clear sound
  • phone app works every time
  • customer service handled questions well
  • I would like to see the desktop access mirror the phone app in appearance and functionality.
  • I'm very pleased with Broadvoice.
  • reliability
  • feature-rich
  • price
  • By using softphone for desktop and phone app, I have been able to limit my monthly expenditure on equipment.
  • The price point of Broadvoice is highly competitive in the market.
I had Vonage for several years. In the office, their service was reliable. When out of the office using their app, I had repeated issues intermittently. Their price point was more than Broadvoice. I changed at the advice of my telephone consultant and am glad I did. I especially like how their phone app allows me to forego the physical phone.

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Broadvoice is well-suited for a mobile professional such as myself. However, it is equally valuable to the traditional desk-bound professional. I like their b-hive phone app and have found it works very well. This is different from my prior service where the phone was often spotty which required me to call clients back to establish a strong connection.