Broadvoice has room to grow
Updated April 27, 2022

Broadvoice has room to grow

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I take all incoming prospective client calls and some transfers. I also provide backup for our receptionist, occasionally. I use a landline, but sometimes use Communicator on the run. I also use the text feature regularly to follow up with clients or prospective clients who have missed appointments or for last-minute information. Clients seem to be inclined to text me often, which was unexpected, but well-received.

Pros

  • Texting-this has been very helpful for follow up and shortened communication time.

Cons

  • More technical assistance with landline usage settings-Communicator constantly rings through when I am on a call and it is very disruptive to my work.
  • Communicator is missing previous calls-I want to be able to click on the call I just missed and for communicator to dial it.
  • Broadvoice needs a "plug-in" like Mitel has- Ex: If I see a clickable phone number on the Web, I would like to be able to click it and Broadvoice immediately dials the number.
  • Answering calls
  • Quickly being able to call back missed calls
  • Texting
  • The text feature has helped me to confirm more appointments, or get information quicker
  • The Communicator app has made me like my job less because the calling feature is clunky
Broadvoice was less expensive. Mitel was better because of the clickable phone numbers-saved me a lot of time. Mitel was better because it was more customizable-the phone numbers display on my Broadvoice landline as 5012345578 with no dashes, etc. I am dyslexic and this is very confusing for my eyes and brain. Mitel allowed me to customize it as (501) 234-5578-I have been told by Broadvoice this is not possible. Mitel had a log of missed/recent calls I could easily click to call back.

Do you think Broadvoice | GoContact delivers good value for the price?

Not sure

Are you happy with Broadvoice | GoContact's feature set?

No

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

No

MiVoice Office Application Suite (Mitel Application Suite)
It is fine for answering the phone and transferring a call. I also like the Text feature on Communicator because it helps me reach people quickly. From my experience, I think the Communicator app has some serious drawbacks- it's clunky to navigate, it's not very good looking, there is no log of missed calls, previous calls, etc. where I can quickly click on a number to dial, there are too many places to put update my status if I am on a call on my landline, and Communicator continues to ring with new calls.

Using Broadvoice

I use it very simplistically.
ProsCons
Quick to learn
Feel confident using
Do not like to use
Inconsistent
Cumbersome
  • picking up the phone to answer or hang up
  • getting voicemails
  • changing greeting
  • texting
  • transfering
  • no clickable phone numbers
  • no log of missed/recent calls to easily click to redial
Yes, but I don't use it

Comments

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