Love the Voicemail to Email
April 11, 2022
Love the Voicemail to Email
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice for our phone system, with an automated line to our main number with phone tree and extension options, and voicemails transcript to email. We have 100 lines and 85 users. Broadvoice makes it easy to access voicemail messages when not in the office through the transcriptions to email. We have had some issues with users not being able to access and or change their outgoing message easily, and some issues with settings that aren't clear on the online platform, but overall we are very happy with the service.
- Voicemail to email
- Automated outgoing voicemail messages
- Reliable phone service
- Voicemail settings are difficult to decipher (what is whisper? number of rings vs number of seconds it rings? adding temporary out of office message?)
- Billing invoices - would like to receive BEFORE the auto payment is made, not the same day
- Option to change voicemail via the actual phone instead of online
- When voicemails are read through email, it would be nice if it marked them as read on the actual phone, so the light doesn't blink for unread/unheard messages when they have been dealt with via email.
- Voicemail transcribed to email
- Auto-forward to cell phone (or other line)
- No extra charges/fees for long distance
- Greater productivity when working from home
- Allows for seamless working offsite
- Several users have had trouble making changes, which requires the assistance of the admin team, pulling them away from their normal duties
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes