Broadvoice is the David for the Goliath
April 11, 2022

Broadvoice is the David for the Goliath

Vanessa Carter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • Bubble
  • Sip Trunking
  • b-hive Virtual Contact Center
  • b-hive Communicator
  • chive mobile app

Overall Satisfaction with Broadvoice

Broadvoice allows our office to function from remote sites or in the office. The problem that it solved was that we were able to be more productive by working remotely from other cities and states and not have to be local. For those of us who are local, it offers us the ability for a hybrid workforce; working from home and or office. The solution it offers in terms of redundancy or business continuity, is the mobile app which allows us to operate the business from anywhere whether the internet service is down or power has been interrupted. The mobile app allows us to use video conference features, and all other features of the phone system.
  • Service Delivery Team is responsive and professional and capable
  • Excellent support
  • Innovative solutions
  • better Microsoft 365 integration
  • Portal access and billing access segregated
  • Easier portal navigation for holidays and announcements
  • Great implementations
  • Easy to reach for support and troubleshooting
  • Cost effective solutions
  • Great UCaas solution
  • Loyal customer base, renewal rate of 99%
  • enterprise clients who need full MS 365 integration not good fit
  • Allows our organization to flourish with remote workers
Overall better solution with regard to price, support and flexibility.

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Broadvoice is a good fit for multi site clients who are in need of centralized communications. Broadvoice is not suited for larger enterprises that are looking to integrate MS Office 365 into their environment and use soft phones or MS certified devices.