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Broadvoice IP phone system is a great value for what you get!
April 09, 2022

Broadvoice IP phone system is a great value for what you get!

Joshua Kratky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We signed up with Broadvoice for a unified IP-based Phone system to replace our landline-based PBX. We needed a platform capable of supporting and integrating our multiple facilities and remote staff all in one place. Our old systems had no support for automated attendants, no mobile apps or software, no emails for voicemails, and were not even in production anymore. We had to resort to eBay for replacement hardware. Above all else, the costs of multiple long-distance phone lines were growing exponentially. We needed something modern.
  • Transfer calls between lines across multiple facilities and remote staff.
  • Automatic email of mp3s voicemails to users.
  • Detailed configuration options to precisely control every setting you could wish for.
  • Easy setup of new lines.
  • Customer tech support always manages to reach a positive result.
  • The management portal sometimes has minor bugs that can make administration confusing and inconsistent. Totally manageable but it's not ideal for a novice admin.
  • The Broadvoice Beehive app for iOS works well but could use work on its local directory listing of lines.
  • Occasional odd handset bugs sometimes require manual re-provisioning to solve.
  • Unified phone system operating over IP
  • Auto-attendant
  • Mobile app
  • Voicmail emails
  • Easy setup
  • Feature rich
  • Our monthly phone costs where reduced roughly 60%
  • Every employee calling out from anywhere now shows our company's caller ID, customers appreciate this immensely
  • Less time spent answering spam calls!
  • Renting the hardware means not being stuck with useless out-of-date gear years later.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

If you have many employees spread across multiple locations, the Broadvoice platform provides a fantastic way to make everyone feel like they are in the same office, even when working from home. Desk phones work over IP so working from home is as easy as plug-n-play. We recently lost our receptionist and decided to utilize the Broadvoice auto-attendant feature to replace that roll. We immediately noticed a massive reduction in spam calls so now when the phone rings, we know it's a human. Robots fighting robots, we love it! We also rely heavily on receiving emailed mp3s of voicemails. Now our traveling employee never misses an important message.

Using Broadvoice

35 - Project Management, Estimating, Accounting, Engineering, IT, Management
1 - People who can troubleshoot IT issues, learn new skills and train others.
  • Connecting together multiple facilities and remote staff
  • Auot-attendant
  • Voicmails emailed as mp3s
  • Auto-attendant
  • Voicmails emailed as mp3s
  • Using the phone system via a mobile app
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.