Broadvoice is a lifesaver
August 26, 2022

Broadvoice is a lifesaver

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system at a small, family-owned restaurant in Newport Beach. We made the switch to Broadvoice because we were having connectivity and customer service/troubleshooting issues with our previous provider. Broadvoice's service is a major improvement in both areas. Since making the switch we have not had issues with connectivity and it was always easy to reach a technician when implementing the system.

Pros

  • Customer Service
  • Troubleshooting
  • Connectivity

Cons

  • On-site technician to help implement
  • Voice Clarity
  • Integration of handsets
  • Call park
  • Fewer missed phone calls
  • Freed up my time to work on projects other than trouble shooting phone system
Broadvoice has been a major improvement over our old phone provider.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

The team at Broadvoice has been very involved and helpful since implementing their service. I'm not a very technical person and Broadvoice has really helped me navigate this major phone system change from the get-go.

Comments

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