Broadvoice is a lifesaver
August 26, 2022

Broadvoice is a lifesaver

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system at a small, family-owned restaurant in Newport Beach. We made the switch to Broadvoice because we were having connectivity and customer service/troubleshooting issues with our previous provider. Broadvoice's service is a major improvement in both areas. Since making the switch we have not had issues with connectivity and it was always easy to reach a technician when implementing the system.
  • Customer Service
  • Troubleshooting
  • Connectivity
  • On-site technician to help implement
  • Voice Clarity
  • Integration of handsets
  • Call park
  • Fewer missed phone calls
  • Freed up my time to work on projects other than trouble shooting phone system
Broadvoice has been a major improvement over our old phone provider.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

The team at Broadvoice has been very involved and helpful since implementing their service. I'm not a very technical person and Broadvoice has really helped me navigate this major phone system change from the get-go.