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Broadvoice allowed us to provide excellent service!
August 29, 2022

Broadvoice allowed us to provide excellent service!

Veronica Saldana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We purchased about 20 phones through Broadvoice. The primary phone service is for scheduling patients. The secondary phone service to answer general and emergency phone calls. We received approximately 50 calls a day. The business problem it resolves is being online and not a server-based phone system. It has decreased our downtime by about 99%.
  • No to rare downtime.
  • The quality of the phone is high. You can clearly hear the customer/patient.
  • The phones are user friendly.
  • The rotary of calls can be improved for operations that are not call centers.
  • The changing of the extensions per phone needs much improvement.
  • The recording of the calls discontinues when the call is transferred to another extension.
  • B-hive's ability to download on cell phones and make calls through our system instead of it showing our own personal calls.
  • Calls being about to be recorded.
  • The impact most is that we are rarely down, we are able to provide excellent service due to Broadvoice.

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Overall, Broadvoice has provided good service over the last 3 years. The downtime is a winner for Broadvoice, I can only remember maybe being down twice. The phone system didn't work for us like we needed but the workaround was good. The cost after the 3-year agreement would be nice if it decreased since the value of the phones has gone down.