Broadvoice comes across loud and clear
September 14, 2022
Broadvoice comes across loud and clear
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We are a 10,000 sq ft full line Independent Drug Store, with 7 call centers, On hold, and voice mail. Broadvoice has saved our company countless hours of answering the phone for routine prescription refill scenarios. This was especially important during the Pandemic when employee help was strained due to COVID 19.
Pros
- evaluate equipment needs
- evaluate program needs
- excellent and diligent customer service response
- Very cost effective
- I was totally satisfied with the service
- Their sponsored sales companies worked well and were knowledgeable
- call forwarding
- call waiting
- Message center that suited our retail pharmacy well.
- Saved the cost of a FTE employee; 6 days per week
- Postive--Cost savings in Phone service
- Positive --Cost savings in FTE for our store
Broadvoice is the better product.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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