Broadvoice allows us to do our work while on the go.
July 06, 2023

Broadvoice allows us to do our work while on the go.

Amber Power | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator
  • N/A

Overall Satisfaction with Broadvoice

Bella Terra Stables uses Broadvoice for all incoming and outgoing calls and to monitor voicemails.
  • Sends all voicemail into our email inboxes.
  • Provides name of person calling.
  • Does not drop calls.
  • Would be nice to have a text messaging feature for clients to use.
  • There is a slight delay on some phone calls.
  • Use a different ring tone so that it is easier to distinguish private from business phone calls through the B-hive app.
  • Voicemail to email inbox.
  • Being able to use the B-hive app on mobile phones.
  • It has saved us the cost of a business phone system.
  • It has given us the ability to answer calls when out on the farm.
Googlevoice was not reliable and calls were dropped on a regular basis. It did not have the ability to integrate a staff directory.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice is great for calls and voicemail, however, it would be nice to have a few more features such as text messaging and a redial button on voicemails.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Message alerts
10
Online Fax
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated