Item: Broadvoice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Broadvoice phones VIOP for our firm/building. We have phones for our office and provide phones for our tenants in our building if needed. We have found most tenants use their cell phones.

Most Important Features

User Friendly
Customer Service
Good Equipment

Return on Investment

Happy with Broadvoice, they are a great phone system

Broadvoice price point was better. AT&T customer Service is the worst. Broadvoice customer service is fantastic. When I call I speak to a person who understands my issue, repairs on the spot or creates a ticket. The ticket is completed on a timely manner.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Thomson Reuters CS Professional Suite

Likelihood to Recommend

I have been happy with Broadvoice. The customer service is extremely helpful and timely. We are a CPA firm and have a solid work load. I appreciate I do not have to take time from my regular work to work on phones. Broadvoice takes care of any issues quickly.

Broadvoice is Fantastic!

Modules Used

Overall Satisfaction with Broadvoice