Broadvoice…A BROAD Impact to Our Communications Needs
July 31, 2023
Broadvoice…A BROAD Impact to Our Communications Needs
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We are a wireless environment and struggled to identify a solution that could function with this context but also provide seamless integration between the office and mobile users. This became more critical after the pandemic.
We have been able to scale the users and functionality as our business model flexed after COVID and have been able to utilize office voice functionality remotely with seamless functionality.
- Excellent customer service (little to no wait, professional and courteous support, and effective solutions)
- Forward thinking with developing a one stop solution for communication.
- Effective pricing and business model for upgrade rhythms.
- Since many of the adds Broadvoice is developing are available on other low cost or free platforms we would appreciate an even more aggressive pricing model.
- I would appreciate integrations with vehicles such as iMessage, FaceTime…basically, Apple environments.
- Leverage an iPadOS and even macOS experience (especially for devices with the M chip architecture)
- Mobile functionality (iOS)
- Texting (we haven’t added this module)
- We would like to explore Microsoft Teams integration - if the pricing was right.
- Strong ROI (based on my experience managing IT at other companies with other solutions)
- I would like to interact with a lot of the modules and services that I have learned about from the survey, but I am concerned with the potential impact to our budget, if each of the services require an additional cost.
Both of these solutions with which I have experience were direct line dependent. I found Broadvoice to have as much, if not more stability along with Creator scope for outage function for today’s mobile and remote users.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes