Item: Broadvoice | GoContact
Rating: 10
Author: Verified User

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

We use Broadvoice to control our phones for two of our properties with plans to expand the phone system to all properties and implement the call system. They have queue calling and a mobile app that allows our team members to give their Broadvoice number instead of their personal cell phone numbers.

Pros and Cons

Pros

Uptime
Connecting Property phone extensions across sites

Cons

Mobile App is good, chat feature needs improvement to be better
Rollout Team consists of two people which can cause a lag in response times.

Return on Investment

We no longer have missed calls that we can't call back.
Voicemail to email has been amazing, seems simple enough but you miss it when you don't have it.
Only negative our user base fluctuates but contract locks us in based on users.

Usability

Everything works as designed. Chat feature on mobile app could use improvement.

Alternatives Considered

Avaya Contact Center Select

Can't compare Avaya to Broadvoice as the environment in which they were used are completely different.

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Would you buy Broadvoice | GoContact again?

Yes

Other Software Used

Microsoft Exchange, Amadeus iHotelier

Likelihood to Recommend

Broadvoice is well rounded, if you need something specific they usually have an add on or a work around. The al la carte works for us as we are a small business and do not need all the bell and whistles.

Broadvoice | GoContact Feature Ratings

Comments

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Can't go wrong with choosing Broadvoice

Modules Used