Chartbeat is the best real-time analytics tool for news organizations
November 24, 2020

Chartbeat is the best real-time analytics tool for news organizations

John Byrne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chartbeat

Chartbeat is used by all members of our team, both our editorial and business employees. We use it to track all the performance of all our news articles in real-time. It's tremendously helpful in tracking which stories are performing best and where our referral traffic is coming from. We also use it to determine where to put news articles on our front page, based on the performance of our content on other platforms (Facebook, Twitter, etc.).
  • Real time analytics.
  • Real time referral tracking.
  • Provides the ability to optimize positioning of our articles on our website.
  • Historical data is not as thorough as Google Analytics.
  • Much better real-time analysis than historical analytic analysis.
  • Could be more granular.
  • Chartbeat has allowed us to gain more website traffic.
  • Chartbeat has allow us to better determine what to write about.
  • Chartbeat has been a responsive vendor when we've had technical issues.
Knowing how our content is performing in real-time is critical in determining what content we post to different platforms (FB, Twitter, etc.) If we're able to know immediately which content readers most enjoy, we can be more selective in posting our best content to each platform. Chartbeat allows us [to] know extremely quickly what content is most important to our readers, and thereby allows us a strategic advantage on other platforms.
Chartbeat is very easy to use out of the box for all employees (as opposed to Google Analytics, which appears to be designed for engineers and data analysts).
Google Analytics doesn't provide as useful real-time intelligence and has more of a lag. It's also very complex and has unnecessary data. Chartbeat is instant and more user friendly.
Chartbeat is quick and responsive to our needs. On rare occasions, we've been frustrated with responses that don't seem to answer the question we needed help with.

Do you think Chartbeat delivers good value for the price?

Yes

Are you happy with Chartbeat's feature set?

Yes

Did Chartbeat live up to sales and marketing promises?

Yes

Did implementation of Chartbeat go as expected?

Yes

Would you buy Chartbeat again?

Yes

Chartbeat is our best tool for real-time performance tracking of news articles. It allows us to optimize our editorial workflow and determine what content performs best, as well as which content should be highlighted when we post to other platforms. I'd highly recommend it for anyone who runs an editorial team or manages a news or information website that needs real-time tracking.