Xactly LOVES Chorus.ai
April 05, 2021

Xactly LOVES Chorus.ai

Jim Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Voice of Customer & Disseminating Success Stories
We review all of our customer facing calls with Chorus.ai. It's fantastic that we can share our calls with other members of our sales team, and on occasion with the customer that we are talking with. We also can have them graded from an internal source (i.e. management) to see what we can improve on. We also use it for our internal 'pitch' perspective, so that we can see where we can improve and get stack ranked against our internal teams.
  • Simple to record.
  • Simple to play back with the guidelines.
  • Simple to help us use our management/team to help us get better.
  • Perhaps in the Next steps option. Many of my calls are more informative than Q&A.
  • A little bit difficult to cut snippets out and share.
  • Sharing our files could be a little easier to figure out.
  • Definitely reduced ramp time, as you are able to listen and learn from others.
  • I haven't had any positive ROI, yet, but will keep working.
  • Definitely helps with coaching results.
Our company went through a pretty exhaustive search, and found that Chorus.ai clearly was the best fit for our company.
Our company strives for best in breed within our tech stack. Chorus.ai definitely fits best in breed.
Not only with learning and resharing within our team, Chorus.ai is used for internal contests to elevate each others' games.
The Chorus.ai team has been great. A very simple onboarding, great knowledge base, continuous email support and training that Chorus.ai provides for free.
Chorus.ai is simple to use. It's effective as long as the user understands that it is a tool that can make us all better. We had a scenario with a new product pitch, where all of the sales reps were graded and prizes given out. Chorus.ai helps bring out the best in the users.