You need this.
April 05, 2021

You need this.

Josh Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories is used to record Zoom conferences held with prospects and customers. These conference recordings are used in many different ways. They are used by sales to review previous calls with the prospect and share with new individuals who will be involved with the deal. They are also used for training purposes for new hires and new product training. is used by Customer Success to record conferences to ensure that all details are captured for the project and used for review throughout the project.
  • Easy to use.
  • Easy to add to a conference.
  • Easy to scrub through a call and view the transcript.
  • Playlists are ok but lacking in many features.
  • The UI has improved but still not great.
  • As an SE, it's difficult to find my calls. They are always tagged as the AE's call even though I was a key party.
  • Decreased the sales cycle.
  • Reduced number of mistakes made in key projects due to miscommunication.
  • Increased training speed on new and existing products for new hires and senior employees.
I think has a slight edge with their UI and more advanced AI capabilities. However, does get the job done and stacks up well against
We typically use with Zoom but we can still add to other conferences such as Microsoft Teams when the prospect or customer needs to use theirs.
We use the Playlists feature to compile excellent demo examples around key use cases, products, and features to use for new hire trainings and practice on existing products.
I have never had any issues with so I haven't needed to work with their support team.
If you have a team that is on a lot of conference calls with prospects or customers, is a game-changer and something you can't live without once you've used it.