Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai primarily as a sales tool (initial training for new reps, learning about new features, coaching, and knowledge sharing with our teams and managers, and finally handoffs to the CS team once a sale is made). Being able to use a single tool across the spectrum of our process is very helpful in keeping everyone on the same page and aligned on the same mission. I'm confident there are more features available that I'm not taking advantage of, but for how we use Chorus.ai, our team gets a ton of value out of being able to share specific moments of clips to help train and upskill even mid flight in a sales process.
- Creating and sharing clips (analytics especially of who's engaging with the content)
- Organizing content for internal users, tagging and resources controlled by admins
- Sales intelligence and statistics across the teams
- Integration and how it shows up in Zoom calls can be a bit jarring to users depending on your chosen settings
- Voice transcription is a bit wonky sometimes. Great for finding specific keywords that are easy to understand in a call but wouldn't use it for anything else
- Reduced ramp time for new reps by letting them hear and experience what good looks like
- Lets reps focus on being more present in calls because Chorus.ai will always be a backup to their notes if they missed it and want to go back to review
Playlists are particularly helpful for onboarding new reps and upskilling the sales team. As calls are tagged for specific reasons being able to curate playlists for the team is super helpful when everyone is going back into the tool to review everything during specific L&D sessions. Scorecards are also helpful for upskilling and certifying reps on new features or talk tracks.
Chorus.ai is used on every external and company-wide call to create a repository of content to be shared as needed. It's connected to Zoom, Salesforce, and Slack. I have used Gong in the past, and while it might look fancier and nicer, I think that the functionality and analytics of Chorus.ai are much more robust and trustworthy across the floor.
We're an earlier stage company, so at this point, I don't think there are a ton of ways that we have done anything crazy or out of the box with Chorus.ai.
The Chorus.ai CS team has always been a pleasure to work with and very quick to respond. We have a few Chorus.ai alums at our company now, so that has always made things a bit easier to deal with as well. Even in past roles, they have always been quick and professional.
The products are very similar, each will have stories about how their tech is better or more optimized to help salespeople hit their quota. At the end of the day, it was clear that Chorus.ai not only did everything that Gong did, but it was also a significantly better value with a much better CS-Customer ratio for post-sales.
Do you think Chorus by ZoomInfo delivers good value for the price?
Are you happy with Chorus by ZoomInfo's feature set?
Did Chorus by ZoomInfo live up to sales and marketing promises?
Did implementation of Chorus by ZoomInfo go as expected?
Would you buy Chorus by ZoomInfo again?