We love CZ!
February 04, 2021
We love CZ!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
The Implementation Team uses Churn Zero as well as the Customer Success Team. It offers in-app NPS surveys that we use to make business decisions, it shows feature usage, and it automates proactive outreach to customers which saves us a ton of time and improves customer sentiment overall.
- In-app NPS: We are able to prove business decisions using NPS. For example, we were able to increase the response rate using CZ and use the collected data to prove that our recent investments in support were fueling positive customer sentiment (based on comments).
- Churn scores: We use churn scores to predict renewal likelihood. We use this to determine if we are going to reach our company retention goals and to make sure all churn is expected.
- Automated Messaging: We use plays to reach customers who are not using the platform, who just started implementation, who don't use certain features, etc.
- Sometimes I find navigating the app isn't particularly intuitive, but usually figure it out.
- Simply being able to track expected renewals with churn scores.
Churn Zero has a better churn score feature and is easier to navigate. Churn zero has segments and plays and much better walk through functionality as well.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes