ChurnZero Review
October 26, 2021
ChurnZero Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero is used as our Customer Success Platform to track customer detail, send out NPS surveys and utilize walkthroughs and send communication. We are currently expanding our use in the next six months to include more automated alerts plays and segments to truly utilize as a source of truth for account management. I hope to also incorporate it with our Salesforce.
- Communication.
- Segmentation.
- Net promoter score.
- Account snapshots.
- Custom reporting and dashboards.
- In-app tools.
- NPS Surveys.
- Communications.
- Walkthroughs.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes