Overall Satisfaction with ChurnZero
CZ is used within our Customer Success department. It allows for the CSM to manage their organizations in a strategic manner. It's easy to use, allows for all customer information and follow-up to be recorded, automated emails and a great view of the entire account to review the health of the customer.
- Data accuracy of client.
- Understand the health of client.
- Automated follow up.
- Filtering segmented reports is difficult to understand.
- When you search the customer the automated search drop-down covers the customers to choose.
- I can view the health of my customer much more precisely so I can be proactive in retaining them.
Do you think ChurnZero delivers good value for the price?
Are you happy with ChurnZero's feature set?
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
It has helped me become more proactive with my customer by viewing the health of their account. It's easy to use and fast as well. I love the reporting and filtering capability so I can run reports quickly. You can create tasks for proper follow up and automate emails which is time effective.
I haven't had to personally use it but the head CZ advocate and trainer at our company has said it was very good.