ChurnZero- A scalable path to Customer Success
Updated September 29, 2023

ChurnZero- A scalable path to Customer Success

Frank Chao | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We use ChurnZero to manage the entire lifecycle of our customers after the purchase of our suite of DTEN products designed for Zoom Rooms for touch. ChurnZero helps us with automating customer journeys that include: delivery, onboarding, adoption, growth, and advocacy. We're also able to send out customer satisfaction and NPS surveys to gauge how our customers are doing through the various lifecycle stages. As our business has grown, ChurnZero has been able to scale to our changing business requirements.

Pros

  • ChurnZero is designed specifically for Success organizations.
  • ChurnZero is scalable to growing and changing business requirements.
  • ChurnZero can automate many of the business processes through the customer lifecycle.

Cons

  • ChurnZero has many features that we haven't even tried out yet...
  • There are many training videos to review in order to gain proficiency in setup, deployment, and use.
  • ChurnZero is scalable.
  • ChurnZero had more features than what we're using now.
  • ChurnZero makes it easier to take our customers through our preferred lifecycle journeys.
ChurnZero is a better fit out of the box for our business in terms of its features, functions, usability, scalability, serviceability, and costs. We really wanted a customer success platform that doesn't take a long time to deploy while being flexible enough to allow us to define and/or redefine our business processes as our company grows.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), Zoom, Zendesk Support Suite
It's really easy to navigate to various parts in ChurnZero. The menu listing is clear and logical. It doesn't take many clicks to get to a certain page or views.
I don't use the support for ChurnZero very often but the few times have been good experiences.
From our initial deployment of ChurnZero, we have not had any issues using the service. As our business requirements changed, ChurnZero is able to scale and improve the way we work and manage our customer's lifecycle with DTEN. We're still figuring out how best to integrate ChurnZero into our suite of backend systems and develop data analytics specific to our needs.

ChurnZero Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
8.8
NPS surveys
9
Sponsor tracking
Not Rated
Customer profiles
9
Automated workflow
9
Internal collaboration
8
Customer health scoring
9
Customer segmentation
9
8.7
Customer health trends
9
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
8
9.0
Role-based user permissions
9
7.5
API
7
Integration with Salesforce.com
8

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