A powerful tool for managing your customer base
September 29, 2023
A powerful tool for managing your customer base
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
We use CZ to manage our onboarding process, track our clients' product use, and manage communication with our clients. We use CZ to segment our customer communication based on product usage. We use custom reports to track onboarding, CSM engagement, and major KPIs as well.
- Connects with our product and pulls over relevant information
- Allows for each communication with the clients through Success Centers.
- Allows us to build out specific custom reports related to our data.
- The email interface within the software is weak.
- The history pane is not super user friendly.
- It would be nice to be able to create calculation fields on my own.
- It is still early to tell, but it seems that it is helping us track churn factors giving us a positive impact.
- The management of the onboarding process and the visibility it provides to our management team is very helpful to positive management of our clients.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes