Item: ChurnZero
Rating: 10
Author: Mckay May

Use Cases and Deployment Scope

ChurnZero is a product that we utilize for the health management of our clients. We use it on a daily basis, and it has saved time through automated plays, health score generation, and many other tools that give us a much better view of what our clients are doing. I use ChurnZero for the management of daily tasks and operations, and it helps me get a quicker overall view of my current account workload.

Pros and Cons

Automate Life Time Journey
Create Tasks for To-Do's that are normally forgotten
Manage a large book of business more easily

ChurnZero needs more training resources
ChurnZero needs more reasons to be inside of their app, when I have so many competing software
ChurnZero needs more automation that can be built

Return on Investment

Positive: Much better churn forecast and potential churn forecast
Positive: More insight on daily, weekly customer health and changes
Positive: More insight on what features clients are using.

Alternatives Considered

In comparison to what I have been using in the past, ChurnZero sets the bar for customer interaction. With the ease of access and cross-department compatibility, it's been refreshing to have a service that makes it that much easier to identify any trends from my clients. Great software that when stacked against the competition is the clear winner.

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Other Software Used

Salesforce Essentials, RingCentral Contact Center, Microsoft 365

Usability

As a product I use every single day, ChurnZero is an easy tool to implement with any team. Whether a veteran group of tenured staff or at a start-up, ChurnZero will help manage and automate all processes to make sure clients are performing optimally. Very easy to use, and very easy to incorporate.

Support Rating

Since training originally on how to use the product, I've had resources like the ChurnZero Academy, but no other real follow up from our Customer Success Rep. I would love to see or hear about at least some basics on best practices on utilizing ChurnZero, but most of what I have discovered has been my own research.

Likelihood to Recommend

Anytime I learn that someone in my organization isn't using ChurnZero, I do everything I can to quickly get them up to speed on how to use the product. I use ChurnZero daily, and I can't imagine being in my current role without utilizing it. My workload is heavy and ChurnZero makes it much more manageable.

A General Review of ChurnZero

Overall Satisfaction with ChurnZero