Overall happy with the product
November 08, 2022

Overall happy with the product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

Churnzero is helpful for us to maintain unified data for all of our customers and a 360-degree view of our customer data. It helps us make automation flows to our customers so that our communication can be done efficiently. We are very happy with ChurnZero and its services.
  • Integration
  • data points capturing
  • automation
  • integration
  • more customization
  • reporting
  • Good ROI
  • Costing is high
  • Overall satisfied
Security parameters are good with churnzero security certifications are available with ChurnZero. Ease of use is a USP of ChurnZero datapoints are very much easy to add data point customization is available. We are using it along with a lot of other systems via integration. Overall we chosen it since it was a good fit.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Its good
Support is good.
Integration and ease of access to data are plus points for ChurnZero. UI can be managed well since it is very basic. Reporting is not very impressive and needs to be worked upon. Overall the tool seems satisfactory but still needs a lot of modifications. Very old style UI

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
9
Customer segmentation
8
Customer health trends
9
Engagement analytics
8
Revenue forecasting
8
Dashboards
5
Role-based user permissions
8
API
6
Integration with Salesforce.com
8