ChurnZero is the tool every SaaS CSM needs.
November 17, 2022
ChurnZero is the tool every SaaS CSM needs.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
ChurnZero is equal parts task list, email automation, report builder, and company pulse check. We use it daily to keep an eye on our customers and how well they are utilizing our product especially the deployment of assets which in our case are media pieces. ChurnZero plays a big role in customer retention and upsell through its customizable fields and reports.
- Email automation
- Task workflow
- Report building
- The terminology is a little strange. What's the difference between a journey and a play? Why are reports called segments? Can be a bit confusing at first.
- It's customizable to a point. But there are small differences between businesses that are sometimes hard to capture.
- Sending email through ChurnZero is great, but it's also hard to find the trail again in gmail.
- I'm just an end user, so I can't say for certain what the specific ROI is. But I can say that it has increased our ability to have an idea for who is at risk and who isn't.
I haven't evaluated other platforms.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes