ChurnZero is Awesome
October 21, 2025

ChurnZero is Awesome

Andrea Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

Manage customer relationships from a dedicated CSM perspective to a scaled digital team, and everything that is encompassed in that.

Pros

  • Automation in reaction to customer accounts & product behavior
  • customized personal views of what is important to each person
  • Reporting and dashboards

Cons

  • AI
  • call recording and data from those calls
  • We’ve been able to allow CSMs to focus on what’s important
It has helped scale our team to a new level
Better UI and more affordable

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

For teams trying to navigate scaling, ChurnZero is your best friend. Our team is able to focus on what important and let ChurnZero handle the daily, repetitive work.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
8.5
Customer health trends
10
Engagement analytics
8
Revenue forecasting
8
Dashboards
8
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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