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ChurnZero--amazing tool
February 27, 2018

ChurnZero--amazing tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

It is used to manage client software interaction and account usage levels and activity. I manage a book of over 100 accounts, so often it is hard to have a pulse on my individual account needs. Enter Churnzero which allows greater insight into clients account usage and needs.
It is used in the account management department of our software sales company.
  • Track client login
  • Alert account manager of any set metrics indicated
  • Provides insights into clients usage and daily interactions with our software
  • I would love for in app messaging capabilities to clients
  • Positive ROI with that mass export alert feature alone
  • Positive impact with on-boarding new client usage alerts
  • Positive impact with client daily usage alerts
1 to 5 people
ChurnZero is well suited when a client is deciding whether to renew services with us and is mass exporting our data in the mean time. This helps us filter through the double talk and help the client reach a resolution faster. This is extremely helpful during new client on-boarding process. It alerts you to first login, first everything, and can help the client get more familiar with our software.

ChurnZero Feature Ratings

7.5
Product usage
8
Help desk / support tickets
7
7.3
NPS surveys
7
Sponsor tracking
7
Customer profiles
7
Automated workflow
7
Internal collaboration
7
Customer health scoring
8
Customer segmentation
8
8.7
Customer health trends
9
Engagement analytics
9
Dashboards
8
8.0
Role-based user permissions
8
7.5
API
7
Integration with Salesforce.com
8