February 27, 2018

User Review: "ChurnZero--amazing tool"

Verified User

Account Manager in Sales

Computer Software Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

It is used to manage client software interaction and account usage levels and activity. I manage a book of over 100 accounts, so often it is hard to have a pulse on my individual account needs. Enter Churnzero which allows greater insight into clients account usage and needs.
It is used in the account management department of our software sales company.

Pros and Cons

Track client login
Alert account manager of any set metrics indicated
Provides insights into clients usage and daily interactions with our software

I would love for in app messaging capabilities to clients

Return on Investment

Positive ROI with that mass export alert feature alone
Positive impact with on-boarding new client usage alerts
Positive impact with client daily usage alerts

Number of Customer Success Managers

1 to 5 people

Likelihood to Recommend

ChurnZero is well suited when a client is deciding whether to renew services with us and is mass exporting our data in the mean time. This helps us filter through the double talk and help the client reach a resolution faster. This is extremely helpful during new client on-boarding process. It alerts you to first login, first everything, and can help the client get more familiar with our software.

Customer Data Extraction / Integration

Product usage

Help desk / support tickets

Customer Success Management

NPS surveys

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

CSM Reporting & Analytics