Overall Satisfaction with Cisco Unified Contact Center
In our company it is a tool that we use every day. It is most used in customer service and support, where our agents are contacted through our menu.
- Analysis and statistics of our agents
- Email and integration with social networks
- Virtualization support
- Cisco software itself for call recording
- Increased support for new tools or skills
- Integration with other contact center solutions
- I consider that the quality of service and functions are necessary for those who need an agent service.
- The reporting and analysis of calls with customers help improve the satisfaction of the help provided.
- Customers are satisfied with all the tools. The platform is complete.
The base in the infrastructure for any architecture within the company has been Cisco and with CCX which is one of the most complete for the needs in the market we are covering.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes