Higher Ed Scenario
August 13, 2019
Higher Ed Scenario
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Teams (formerly Cisco Spark)
It's currently configured on a single user basis around the campus. Users who have a paid Webex Teams subscription also get hybrid services enabled. For these specific users, they have the ability to dial PSTN calls from the Webex Teams client. The voicemail service also comes from our on-prem Cisco Unity Voicemail server.
- Calendaring integration.
- One button to push (regardless of video conference vendor).
- Threads and conversations.
- Webex integration.
- E911 location information for Hybrid Services.
- Emergency Notifications for campus emergencies (similar to SingleWire InformaCast).
- Native integration with other 3rd party Clients such as Slack and Microsoft Teams.
- Provides a remote deployment option is a positive.
- Negative in the sense that anyone can just sign up on our campus. Dial tone is typically managed by our team and when departments decide to go out and test this, they assume that calling clients are all supported by our team.
- Conflicts with other clients such as Microsoft Teams users and Slack user.