Item: ClickUp
Rating: 10
Author: Dan Wilkinson

Use Cases and Deployment Scope

All of the team uses ClickUp to manage projects through tracking of tasks and dependencies. We use the output of this for reporting to senior leaders in the business. Because we use it as a web app anyone can update the plan and we can give guests access to our clients so they can get a real-time view of progress without waiting for an update report. The problem it addresses is getting a good visual output, which manual plans cannot do, but without the over-featured competitors.

Pros and Cons

Simple to use
Great visual output
Easy to share
Fast start on project planning

The implementation of dependencies could be better
Display the timeline of subtasks on the main task (Gantt Charts)
Subtasks as milestones to show in the Milestone filter

Return on Investment

Quicker to set up projects as compared to manual methods
Easier to report and adjust project durations
Better tracking of action updates

Collaboration

The management of projects has been far more collaborative by all of the team being able to update the project. This ability extends outside of our organisation to the clients; which is also useful in letting the client have input, update tasks, and self-serve on reporting progress. Being web-based just helps to integrate all of this into a seamless workflow.

All-in-One Productivity Platform

I don't think we are making full use of ClickUp and the integrations so we might not be realising the full efficiency available.

Alternatives Considered

I tried Notion and Monday, and neither had the features of ClickUp or the simplicity of use to get up and running quickly. Notion is great looking and very broad in its abilities but this is potentially a weakness as it is too broad. Monday felt too focussed on software project management so was conversely too specialised in my opinion. ClickUp wins by being adaptable enough to be used in many situations.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Google Workspace, Lucidchart, Prezi

Likelihood to Recommend

I find ClickUp suited to simpler projects where the task structure is reasonably simple. It's great for tracking projects in a team where you want other people to be able to have input and to self-serve reports on projects. I find it is less appropriate with larger projects where schedule changes need to be automatically reflected in the schedule.

Simple Project Management Tool

Overall Satisfaction with ClickUp