ClickUp - Keeps our company running
August 08, 2022

ClickUp - Keeps our company running

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We primarily use ClickUp to manage our projects. Each individual project typically involves 3 teams, each of whom is responsible for a different part. Each team has a product manager that needs to review the output while an account manager per project manages the overall flow. We use ClickUp to make sure everyone is on the same page.

Pros

  • We have a log of what was done per task.
  • We are able to search archived tasks.
  • We're able to quickly see the status of each task.
  • We're able to organize tasks per billing invoice per client.
  • We're able to customize it to exactly follow our workflow.

Cons

  • Stability. It occasionally goes down which is frustrating.
  • It sometimes is really slow to refresh - such as when duplicating tasks.
  • It takes a while to get notifications set up to a level that is usable but not overwhelming.
  • We were very fortunate that we implemented ClickUp in mid-2019 as at that time we were a 100% work at office company. The pandemic forced us all to remote for 15 months. If we did not have ClickUp up and running at that time, I do not know how we would have managed.
  • We are now able to have a history that is searchable for all of the projects/tasks we have done which is very useful. Our business has a lot of repeat customers that come back for revisions.
  • Our account managers are able to easily check the status of projects without having to talk directly with the project managers.
  • One fear is if ClickUp went down (there have been times when it was not working) as we have stored all of are data there.
Collaboration has improved multi-fold as everyone is in ClickUp and on the same page as far as projects go. We also use it or one-off tracking of certain items. It's enabled us to track and disseminate information easily. We also integrate with Slack as a backup alert system. We love the ability to change project statuses directly from Slack.
We haven't reduced our productivity apps so much as linked them all together. We still rely heavily on Slack and Google Sheets, but we reference everything within ClickUp. We also used ClickUp docs but there are just some calculation-heavy functions we need that only Google Sheets can handle.
There are probably other products that we evaluated that I can't remember anymore. We liked Airtable a lot, but it was cost prohibitive. ClickUp was the only one where one division could use list view and another division could use board view. In the end, ClickUp checked off all the items we needed and was affordable.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

It is great if you need a customized way to organize the project workflow in your company. We tested many different softwares before landing on ClickUp which was not only the most customizable but also the most reasonably priced. We are still a smaller company and try to save costs where we can. It may not be the most perfect software to have it act as a CRM.

ClickUp Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
10
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
6
Email integration
Not Rated
Mobile Access
7
Timesheet Tracking
Not Rated
Project & financial reporting
Not Rated

Using ClickUp

40 - Division Heads, Account managers, Production Managers and Production team members.
2 - People that have taken the time to read the ClickUp documentation and use it enough to know its capabilities.
  • Project tracking
  • Project logging (from client requests to the steps we went through within the company)
  • Quick analytics
  • We were able to set it up to use with a subcontractor very easily.
I don't think our company could function without ClickUp at this point and I don't know how we would ever get the data transferred elsewhere.

Comments

More Reviews of ClickUp