Item: ClickUp
Rating: 9
Author: María Camila Peña Ronderos

Use Cases and Deployment Scope

We use ClickUp to organize areas and their task. It is not something mandatory, so not everyone in the company is involved with the app because they don't know the benefits and potential. If the leader of the area knows how to use it, it is more likely that the rest of the team will use it too.

Pros and Cons

If you've got basic skills with technology, it is really friendly
You have a lot of options to manage different tasks and projects
Communication within the app is easy
The design is nice

I want guests to have access to a full space, not just folders or list
Sometimes I don't understand why fields I create in one space affects other spaces

Return on Investment

We could migrate from Jira at the same cost. Jira was not friendly for our team, so ClickUp was a good solution to invest in this kind of tool and actually use it.
Even though the implementation is better, I think we could take more advantage of it.
We can have guests depending on what the need in projects, and not pay

Collaboration

- Organize areas
- For the operation team was very useful since it is a large team
- We can organize and not forget a little task
- We can organize information

All-in-One Productivity Platform

As I said, we are underusing the tool, we do use the integration with the calendar, and this helps us to organize the schedule, but I know we could prepare better.

Alternatives Considered

Jira Software and Notion

Definitely, for me, it was much easier to use ClickUp. It was easy to understand, and I found all the potential and tools. For the other apps, finding out where is what is not easy.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Jira Software, Notion

Likelihood to Recommend

It is great for project management, of course. I like to organize information about my clients in ClickUp, but I am aware it is not a tool like a CRM, so I think ClickUp is not a good scenario for managing a CRM. I like to use it as well to be aware of what my colleagues are up to and to follow my team's tasks.

Just very comfortable with ClickUp

Overall Satisfaction with ClickUp