ClickUp has made our team more productive
February 15, 2023

ClickUp has made our team more productive

Jaimie Rodd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp to manage our software development lifecycle.
The product manager collates all the ideas on future enhancements and adds comments / information as they progress as well as giving them a weighting which helps us decide which ones to move forward with.
Once the Product Manager wants to explore an idea further it moves over to our Business Analyst team who determine the requirements of the functionality and work with our UX/UI and development teams to understand the work involved.
When we decided to move forward the task then moves over to our development team list into a backlog, then is assigned to a sprint, and works it way through QA, Documentation, UAT and Release Management phases all of which we have greater structure and processes around since we've implemented ClickUp.
  • Workflow management
  • Task tracking
  • Providing visibility
  • Dashboards
  • Having to populate custom fields on subtasks
  • Statuses are too inflexible
  • Greater visibility over team backlogs
  • Greater collaboration between teams
  • Facilitates better processes
  • Automation of workflows between processes
  • Time tracking on particular tasks / subtasks
  • Gives us visibility of all work for a particular client or clients
ClickUp has helped us put more structure around workflow for each team and makes it visible to the other relevant teams, and also other departments looking in to see how work is progressing. This has changed a lot of conversations from things like "where is this up to?" to "I'm excited about how this is progressing"
ClickUp has facilitated being able to define workflows for each team and track tasks as they progress through that workflow which we never really had in the past. We've got lots of automations setup so that when it reaches the end of one teams workflow it then moves onto the start of the next teams which is decided by different custom fields that have been set.
eg. When QA testing is complete;
- if documentation is required then it goes to the documentation team
- if no documentation is required then it goes to the release manager
ClickUp blows other products out of the water from what I've seen or been able to do with them in the past. It's not only super flexible, it also contains functions that may require you to duplicate information between different software's elsewise or at least need you to use several products.

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ClickUp is very flexible which makes it a powerful tool, although it does take time to understand the best way to set it up for your needs.
We had to start setting up our workspace and putting tasks in there and mirroring changes that were occurring in our previous system for us to really understand how we could set it up so it could be better than what we were using (also probably didn't help as we weren't 100% sure what we wanted the end result to look like).

ClickUp Feature Ratings

Task Management
Resource Management
Gantt Charts
Not Rated
Workflow Automation
Team Collaboration
Support for Agile Methodology
Support for Waterfall Methodology
Document Management
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Project & financial reporting