User Preference
September 30, 2024

User Preference

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We tried using ClickUp as we started to roll out new products and processes. We played with ClickUp as well as Trello, Mrio, and Monday. A lot of the team liked ClickUp but we started to find the notifications and the trigger builds not as intuitive as other systems. CTO preferred the notification process of another system so we went another way. It was a Happy to Glad choice.

Pros

  • Knowledge Management
  • Project and Data Visualization
  • Project Timelines

Cons

  • Too many functions, hard to grasp
  • Simplify the process
  • Lacks good sales integration
  • Helped us get organized
  • Gave us a framework from to build on
  • Highlighted how we needed to collaborate between teams.
It helped a little but we with all the other collaborative tools we used it became one more thing. It is always secondary to SLACK or JURA. Having to look between multiple strings became confusing. It mapped things out well but adoption became difficult.
We started using it early in product development, became slightly over whelming. If external team members were not using it we could not integrate and notify them. It was always one more step to make sure everyone was sync'd up. A larger team it may work better for but we were smaller than most.
We ended up going with another so for us it was #2 on the final decision. We found the automations easier with one of the other systems.

Do you think ClickUp delivers good value for the price?

No

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

No

Did implementation of ClickUp go as expected?

No

Would you buy ClickUp again?

No

A well established product line that is looking to evolve and has a department that will help better integrate ClickUp into existing processes. For startups, it is not as nimble and intuitive to use. Complexity level it's on par with SalesForce and it helps to have external experience with the system to optimize it for use.

ClickUp Feature Ratings

Task Management
9
Resource Management
4
Gantt Charts
6
Scheduling
9
Workflow Automation
7
Team Collaboration
5
Support for Agile Methodology
6
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
8
Mobile Access
4
Timesheet Tracking
Not Rated
Project & financial reporting
6

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