Item: ClickUp
Rating: 9
Author: Verified User

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

We use it in two ways - for Product Development, to report tickets, see the status of tickets, comment and collaborate on features and bug fixes. And for Project management - that's where we store our OKR projects (in lists), and also we have ClickUp lists for meeting Agendas. Basically, for all kinds of tasks and to-do tracking, we use ClickUp in some way. Part of the people use it a lot, part of us only use 1 or 2 features.

Pros and Cons

Pros

Sorting and prioritizing items
Comments and collaboration
Adjusting parts of projects and tasks (dates, assignees, priority)
Making new lists and new teams

Cons

My Tasks section - is hard to understand how to use it
Creating my own workflow with task reminders and postponing tasks
Lists that are easy to oversee without every time re-selecting the view

Return on Investment

Reduced time we take to remember what the discussion should be about
Reduced time in finding what was where
Reduced time in cooperation between departments who don't have meetings

Collaboration

We work much closer directly with Developers (I am the head of the Client Experience team). This has been great for giving them answers on questions related to clients, and for them to also talk to each other, while I see their communication. Also, I can upload print screens and this saves time.

All-in-One Productivity Platform

Some of the communication has moved away from Slack and into ClickUp. We used to use two project management tools, so it's better to have just one for the whole team, not separate ones for mgmt and Dev.

Alternatives Considered

Asana and Atlassian Jira

Firstly, due to price. Also, each of the tools is more suited for a different market, while ClickUp is diverse and customizable enough so that we can all use the same tool. Onboarding on Asana was much easier, for personal tasks it's a more user friendly tool.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Asana, Slack, Metabase

Likelihood to Recommend

Suited if you already have some knowledge what you would like to create, or if someone sets it up for you. Harder if you need to build something complex for yourself, the amount of extra features can be a bit challenging. Also it's not so easy to see what you should work on, what are my own to do items.

ClickUp Feature Ratings

Comments

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It's good